Welcome to Estally Home Decor Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website estallyhome.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms in full.

At Estally, we believe in creating beautiful living spaces with thoughtfully curated home accents. These terms are designed to protect both you and us while ensuring a seamless shopping experience for our design-conscious customers worldwide.

1. General Terms

1.1 Website Use

Our website is intended for customers aged 18 years or older who are purchasing home decor items for personal use. You agree to provide accurate information when creating an account or making purchases.

1.2 Product Availability

All products shown on our website are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and dimensions. However, slight variations may occur due to monitor settings and handmade nature of some items.

2.2 Custom and Personalized Items

Custom-made decorative items (marked as such) cannot be returned unless defective. Please review all customization details carefully before ordering.

2.3 Live Plants

Due to their perishable nature, all plant sales are final. We carefully package plants for shipment but cannot guarantee survival after delivery.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

3.2 Pricing

All prices are in USD. We occasionally update prices and cannot honor prior pricing for pending orders.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

4. Shipping and Delivery

4.1 Processing Time

Orders typically process within 1-2 business days, with additional time during peak seasons or for custom items.

4.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times vary by location and customs processing.

4.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or customs hold-ups.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with proof of purchase. Return shipping is at customer’s expense unless due to our error.

5.2 Non-Returnable Items

  • Live plants
  • Personalized/custom items
  • Opened candle holders
  • Clearance or final sale items

5.3 Refund Process

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable.

5.4 Damaged Items

Contact us within 48 hours of delivery with photos of damaged items and packaging for replacement or refund.

6. Intellectual Property

All content on our website (images, text, designs) is owned by Estally Home Decor Store and protected by copyright laws. You may not reproduce any content without express written permission.

7. Limitation of Liability

Estally Home Decor Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our maximum liability is limited to the purchase price of the product in question.

8. Governing Law

These terms shall be governed by the laws of the State of Illinois, USA, without regard to conflict of law principles.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Estally Home Decor Store
1671 Apple Lane, Bloomington, US 61701
Email: [email protected]

Thank you for choosing Estally Home Decor Store. We appreciate the opportunity to help you create beautiful, thoughtful living spaces.