At Estally Home Decor Store, we’re committed to making your shopping experience as beautiful and thoughtful as our curated collection of home accents. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We carefully prepare each order with attention to detail. Please allow:

  • 1-2 business days for order processing
  • Additional time during peak seasons or for custom items

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Estally home decor as much as we do. If you’re not completely satisfied, we offer a straightforward returns process.

Return Policy Details

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be unused, in original condition, and in their original packaging
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

  • Live plants (due to their perishable nature)
  • Personalized or custom-made decorative items
  • Opened candle holders (for hygiene reasons)
  • Clearance or final sale items (marked as such at purchase)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request
  2. Wait for approval – Our design-loving support team will review your request and send return instructions within 2 business days
  3. Package your item(s) securely in the original packaging with all tags attached
  4. Ship your return using the provided return label

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Estally Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s)] [Reason for return/exchange]

For exchanges: I would like to exchange for: [Product Name and any specifications]

Please let me know the next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Email Address] [Your Order Number]

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we process the return

International Returns

For our valued international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about our shipping or returns policies. Contact us at:

Email: [email protected]
Mail: Estally Home Decor Store, 1671 Apple Lane, Bloomington, US 61701

We appreciate your trust in Estally Home Decor Store and strive to make every aspect of your experience with us as beautiful and thoughtful as our home accents.