At Estally Home, we believe in creating thoughtful spaces with carefully curated decor pieces. Below you’ll find answers to common questions about our products, shipping, and services. For anything not covered here, our design-loving support team is always happy to help at [email protected].

Our Products

Q: What types of home decor products do you offer?
A: We specialize in thoughtful accent pieces that elevate your living space, including:
– Accent pillows and bedding for cozy comfort
– Candle holders and decorative boxes for elegant organization
– Wall decor, mirrors, and clocks to define your space
– Planters and plants to bring life indoors
– Wine racks for the discerning entertainer
Q: How do I care for my Estally Home decor items?
A: Each product comes with specific care instructions. Generally:
– Textiles (pillows, bedding): Spot clean with mild detergent
– Wood/metal decor: Dust regularly with a soft, dry cloth
– Glass/mirror items: Clean with glass cleaner and soft cloth
– Plants: Care cards included with light/watering needs
Q: Are your products sustainably made?
A: We carefully select pieces that balance quality, design, and responsible sourcing. Many of our decorative boxes, planters, and accent pieces use sustainable materials—product descriptions note these features.

Ordering & Account

Q: What payment methods do you accept?
A: We accept:
– Visa
– MasterCard
– JCB
– PayPal
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), real-time tracking is available. EMS shipments typically update at major transit points.
Q: Can I modify or cancel my order?
A: We process orders quickly to ensure timely delivery. If you need to modify/cancel, please email us at [email protected] within 2 hours of ordering with your order number. We’ll do our best to accommodate your request.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two thoughtful delivery options:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after 1-2 day processing
– Free Shipping: On orders over $50 via EMS, arrives in 15-25 business days after processing
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide* from our Bloomington studio (*excluding some Asian and remote regions due to customs restrictions). International orders typically take 2-4 weeks depending on destination.
Q: What if my item arrives damaged?
A: We carefully package each item, but if damage occurs, please contact us at [email protected] within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund.

Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Note: Plants and custom items are final sale.
Q: How do I initiate a return?
A: Email our support team at [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Q: When will I receive my refund?
A: Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund to the original payment method within 5 business days. You’ll receive an email confirmation when completed.

Still Have Questions?

Our customer care team is available to help you create your thoughtful home. Contact us at [email protected] or write to:
Estally Home Decor Store
1671 Apple Lane
Bloomington, US 61701

We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm CST).